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eBay Against Counterfeits
Advice on Fakes
Learn how to spot a fake DVD
Bought a fake?
Advice on what to do next
How to report a fake as a buyer
What are we doing to stop fakes?
How to claim PayPal Buyer Protection
Why do we care?
What can you do to help?
Become an anti-counterfeiting partner with us
Helpful info
Rules & Policies

Law Enforcement

Know Your Rights

Answer Centre

PayPal Security Centre

eBay Explained

Report a Problem
eBay is committed to the fight against counterfeit products because:

  • Trust in our site is undermined by the presence of counterfeits
  • It's illegal
  • Buying a counterfeit is a bad consumer experience
  • Honest sellers face lower average selling prices
At eBay, we're constantly looking at better ways to prevent counterfeit sellers from trading on our site, including:

  • Proactively removing blatant counterfeits
  • Removing items reported to us as counterfeit by over 18,000 brand owners
  • Removing counterfeit sellers from the site
  • Working closely with Law Enforcement to prosecute offenders
  • Enforcing selling limits on items favoured by counterfeiters
  • Restricting seller activity in certain categories
  • Providing free tools for Right Owners to efficiently identify and report items
Key Stats:

  • Counterfeits are a global challenge, with some estimates claiming they account for over seven per cent of world trade
  • In 2007, 2.2 million potentially counterfeit listings were removed across all eBay sites
  • We also eBay suspended approximately 50,000 sellers and blocked 40,000 previously suspended sellers from coming back
  • Virtually 100% of the reported listings judged to be counterfeit are removed, 95% of them before the listing ends, 90% within 12 hours, and the majority of them within 4 hours
  • eBay spends over £10 million annually on maintaining a safe site and has over 2,000 employees around the world to help with the fight against counterfeits
  • In 2007, we trained 7,000 law enforcement officials and assisted in over 66,000 investigations and in the arrest or conviction of over 500 individuals
Safety Centre
 
Report a Problem

Find out from Ratatouille's Remy why you shouldn't buy Knock-Off DVDs.

Safety Centre
Safety Centre
Key Things You Need to Know!
1 Buy with confidence - read our Buying Guide and Know Your Rights
2 Never pay with cash or instant money transfers, such as Western Union or MoneyGram. These methods of payment are banned on eBay because they are unsafe.
If you are buying, make sure that you are paying with PayPal as you may then be eligible for PayPal Buyer Protection
3 Never reply to emails that ask for your personal information to protect yourself from identity theft and other crimes
4 Download the eBay Toolbar with Account Guard to let you know when you're on fraudulent websites
5 Brush up on online safety at our partner site www.getsafeonline.org. Get Safe Online is a British government and business sponsored site offering free, objective advice
Safety Centre
 
Key Things You Need to Know!
The Authentics Foundation is an international non-governmental organization dedicated to raising public awareness of counterfeits.
Visit myauthentics.com
Safety Centre
Key Things You Need to Know!
Industry Trust
Illegal downloads are damaging the UK film and TV industry and the people they employ.
Click here
Safety Centre
Key Things You Need to Know!
Office of Fair Trading
For advice on your rights if you think you have bought a counterfeit item.
Click here
Safety Centre
Key Things You Need to Know!
The ACG (Anti Counterfeiting Group)
The Anti-Counterfeiting Group (ACG) is a not for profit trade association, recognised as a leading authority on the worldwide trade in fakes.
Safety Centre


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